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The Terms That Sit Behind Your Account

Your account, your wallet and every deposit you send through bKash, Nagad or Rocket sit under one set of terms, and this page sets them out in plain words.

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btd2222 The Terms That Sit Behind Your Account
RECORDS AND ACCESS

Keeping Your Account Records Straight

Terms only mean something if the records behind them are kept properly. We store the identity details, wallet references and game history tied to your account, so a dispute gets settled from evidence rather than memory. You can ask what we hold on you, ask for a correction where something is wrong, and ask for the account to be closed. Each request is checked against your login before anything changes. Cookies do the smaller jobs across the site — keeping you signed in between visits and remembering the language you picked.

Account security

Your password and the one-time code sent to your phone are the two keys to the account. Keep both to yourself; we never ask for either inside a chat message.

Details we hold

Name, date of birth, address, wallet numbers and the games you played. That set is what lets us verify a withdrawal and answer a query about a settled round.

How long records stay

Records remain on file while the account is open and for the period local rules require afterwards. Ask us to close the account and active use stops.

Changing your details

New phone number, a corrected spelling, a different wallet? Tell us before your next withdrawal. A name that does not match the bKash, Nagad or Rocket account will hold the payment.

WHERE TO ASK

Where to Take a Terms Question

A terms question deserves a real answer from us, not a loop of automated replies. Write in from the email address on your account and tell us which section you are reading, plus the account number or wallet reference involved. That lets our Bangladesh support desk pull the right record before replying. If the query is about a deposit that has not landed, paste the bKash, Nagad or Rocket transaction ID straight from your app — it shortens the check on our side.

Team online

In-app help desk

Sign in, open Help, and pick the terms topic that matches your question. The message travels with your account ID, so you do not have to repeat your details.

Email the policy team

Send your question to the address shown on your account page and keep the subject line short. Attach a screenshot of the wallet confirmation if money is involved.

Wallet reference check

For a deposit or withdrawal query, copy the transaction ID from your bKash, Nagad or Rocket app. We match that ID against our ledger and reply with what we see.

Questions You Ask Before Accepting

These are the handful of things people write in about most often. Each answer points to the part of the terms that decides it, so you can read the clause yourself instead of taking our summary on faith. If your case is not listed here, send it across and we will reply with the section that covers it.

Yes. Ticking the box at the foot of the form is your acceptance, and it covers the account, the wallet and every game you open afterwards. Read it before you tick.

No. One account per person, one wallet per account. A second account opened by the same person can be closed, with the balance held while we check the link.

It can be held. The terms require the funding wallet to sit in your own name, so we ask for proof of ownership before the amount is credited to your balance.

We can, when a payment rail, a game catalogue or a local rule shifts. The current version stays on this page, and a material change is flagged to you before it takes effect.

Send the request from your registered email or through the in-app help desk. We confirm there is no open wallet query, settle any remaining balance, then close the account.

That depends on where you live and on the rules that apply to you locally. We do not present the site as available everywhere; access follows local law and eligible regions.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.