What We Collect and Why We Collect It
When you create an account, we collect the details you provide — your name, email address, phone number and account wallet information. If you deposit using bKash, Nagad or Rocket, we record the transaction reference and amount to reconcile your wallet balance; we do not store
-
1
your mobile banking PIN or credentials. We also collect device and session data — the browser type, IP address and pages visited — to keep your account secure and detect unusual login behaviour. Cookies help us remember your session preferences and are explained in more detail
-
2
in the section below. We process this data to operate your account, process withdrawals, respond to support queries and comply with the legal obligations that apply in eligible regions. We do not sell your personal data to marketing companies or unrelated third parties. Where we share
-
3
data with payment processors or fraud-prevention services, those partners operate under the same data-protection obligations we do. Availability of our services depends on your local law and eligible regions, and data handling may vary accordingly. If you have questions about how your payment data is recorded,
-
4
our support team can walk you through the specific steps.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.